Subscription Terms

Free trial

A new restaurant starts on a trial whose length is set by QoreGlow and shown in the app. During the trial the restaurant can set up its brand, branches, tables, QR codes and menu and take real orders. The trial ends automatically on the date shown; it does not convert into a paid plan by itself and no payment details are collected to start it.

Plans and pricing

The platform offers tiered plans — currently Starter, Growth and Enterprise — together with custom arrangements for larger groups. Plan names, prices, included branches, additional-branch pricing, trial length and included features are configured by QoreGlow and may change. Prices are therefore not stated in this document; the plan and amount that apply to a restaurant are the ones shown on its subscription page and confirmed in its commercial agreement.

Branch allowance

Each subscription includes a number of branches. The platform enforces that allowance: a restaurant cannot add more active branches than its subscription allows. Additional branches can be added to a subscription where the plan offers them, at the additional-branch rate agreed with QoreGlow.

Features included in a plan

Each plan enables a defined set of features, such as guest QR ordering, the kitchen display, waiter service, order history and analytics. Feature availability is enforced by the platform, so a feature that is not part of a restaurant's plan is unavailable until the plan is changed. Features may be added to or adjusted within plans over time.

Billing and collection

QoreGlow does not currently operate an automated online subscription payment gateway. There is no stored card and no automatic card renewal. Subscriptions are arranged directly with QoreGlow, and the billing period, invoicing method, payment channel, applicable taxes and renewal mechanics are those set out in the commercial agreement with the restaurant. The subscription page in the app reflects the plan, period and amount recorded by QoreGlow.

Changing a plan

A restaurant may request an upgrade or a change of plan at any time, and QoreGlow applies it to the account. An upgrade makes additional features and branch allowance available. A reduction may mean features become unavailable and that branches beyond the new allowance must be deactivated by the restaurant before the change takes effect.

Subscription states

When a trial expires, or a subscription becomes past due, suspended or cancelled, the platform stops new operational activity — new guest orders and staff actions — while the restaurant can still sign in and read its existing records. Data is not deleted as a result of the state change.

• Trial — full agreed access until the trial end date.
• Active — a current paid subscription.
• Past due — the agreed amount has not been settled; access may be limited.
• Suspended — operational use is stopped while the account remains in place.
• Cancelled — the subscription has ended.

Cancellation and data

A restaurant may end its subscription by notifying QoreGlow. After cancellation the account moves to read-only operation and the restaurant's records remain stored in line with the retention principles in the Privacy Policy. A restaurant that wants a copy of its data, or its deletion, can request it through the support contact; QoreGlow will confirm what can be provided and in what form.

Refunds

Refund arrangements are those agreed in the commercial agreement with the restaurant. No automated refund mechanism exists in the platform, and refunds for guest food orders are handled by the restaurant, not by QoreGlow.

Pilot arrangements

During the initial pilot period, specific commercial conditions may be agreed individually with participating restaurants. Where those conditions differ from this document, the signed pilot arrangement applies.